Return Policy

We stand behind our products 100%. We strive to work with some of the best factories in the world, as well as pristine partners who we believe to be unique in the marketplace. We are confident that the details and quality of our merchandise will meet and exceed your expectations. We care about your satisfaction and it is our goal to make you happy! 

 

We hope you love your selections. If you’re not satisfied with your purchase, we will gladly offer you an exchange or refund for most of our items within 30 days from receipt of product or purchase from our store. Proof of your purchase is required for a refund. 

 

Lilly and Grace does not accept returns for the following items: special orders, custom upholstery, custom cushions, floor model furniture, wallpaper, COM, final sale items, and any used items. 

 

Returns are refunded in the form of original payment for the merchandise price, less shipping and handling. 

 

Shipping and handling charges are non-refundable, unless received damaged, defective, or incorrect upon arrival. Shipping charges may apply. Returns that arrive with postage due will be returned to sender. 

 

For returns. Please call our shop at 980.447.9930 for assistance. To return an item, please send your return in the original box, or a box adequate for return via its original carrier. 

 

Lilly & Grace Returns 

138 Village View Drive, Suite 104 

Mooresille, NC 28117